NORWAY INTERNATIONAL EXPEDITION
BOOKING TERMS AND CONDITIONS
Whilst on the event, our clients will be representing Maddog Advenures as both a company and a brand. For this reason the client(s) accepts that Maddog Adventures may, in its absolute discretion and without the need to give reasons, arrange for him / her to be removed from an expedition, if necessary against his / her will, or to be confined to base camp if in the leader’s judgement the actions of that individual puts their own health and safety at risk, or jeopardises the safety, enjoyment or welfare of the other clients, or jeopardises the expedition’s aims and objectives, or puts the welfare of wildlife or habitats at risk.
Circumstances in which this might occur include (without limitation) disorderly or abusive conduct; intoxication; inadequacy of clothing or equipment; incapacity or inability to meet the rigours of the course. In such circumstances the client(s) will not be entitled to a refund of monies and Maddog Adventures will not be liable for any losses so resulting.
In such circumstances Maddog Adventures reserves the right to recover any costs incurred as a result.
The client(s) acknowledges that by joining an expedition in the host country, Maddog Adventures responsibility does not commence until the appointed meeting time, Maddog Adventures shall not be responsible for any additional expenses incurred by the client to meet up with the group if the client(s) does not arrive at the appointed rendezvous.
Maddog Adventures expeditions take place in open countryside and wilderness areas and are by their very nature are not absolutely free from hazard. Maddog Adventures makes every effort to minimise risk to clients, and instructs clients in the safe negotiation of such risk as may remain. Consequently, the client(s) acknowledges that there are circumstances in which an accident could befall a client without Maddog Adventures being at fault and accepts that to that extent he / she is taking part in a Maddog Adventures expedition at his / her own risk.
Maddog Adventures only accepts liability for physical injury to a client(s) that is shown to result from negligence on the part of Maddog Adventures.
The client (s) acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expenses of delay and harm caused other than by the negligence of Maddog Adventures) howsoever arising is not the responsibility of Maddog Adventures and that Maddog Adventures liability is hereby limited.
It is compulsory that he client(s) is in possession of their own personal insurance cover which covers them fully for the adventurous activities detailed in the expedition briefing pack, which must include adequate cover for baggage, in-country medical expenses, the cost of repatriation should they become too ill to continue, including helicopter rescue and air ambulance and to include ‘Working with hand tools’. If the client(s) joins the course or expedition without adequate insurance they may not be allowed to continue, with no right of refund. The client(s) is/are required to carry proof of insurance.
Any information or advice provided by Maddog Adventures on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of Maddog Adventures, the client(s) is solely responsible, where necessary, for ensuring that he/she has all necessary valid travel documents.
In the unlikely event that a client(s) has cause for complaint about a Maddog Adventures course, complaint should be made to a representative of Maddog Adventures during the event, in order that corrective action can, if necessary, be taken. The client(s) acknowledges that it is unreasonable to take no action during a course but to complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days. To the extent permitted by law Maddog Adventures will not be liable in respect of claims first intimated later than 28 days from the close of the relevant course.
Subsequent instruction by client(s)
Although all Maddog Adventures expeditions are taught by highly experienced & capable leaders, it is not intended that any instruction provided to any client(s) while on an expedition will in any way qualify that/those client(s) to instruct any third party & no warranty is made to that effect. Maddog Adventures hereby excludes any liability it might have to any third party in respect of any loss or damage suffered or incurred by that third party in its reliance on any skills taught by any client(s) on the basis of having attended any Maddog Adventures expedition.
Model release acknowledgement
Any likeness or image of the client(s) secured or taken on any Maddog Adventures expeditions may be used by Maddog Adventures without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.
Medical conditions and fitness
The client(s) must complete and sign a consent form prior to course commencement. All medical information provided will be treated in the strictest confidence.
Fitness requirements for Maddog Adventures expeditions are outlined in the expedition descriptions. Maddog Adventures cannot be held responsible for illness occurring as a result of an ongoing medical condition or poor fitness level. If the client(s) has a medical condition, Maddog Adventures strongly advises the client(s) seeks their doctor’s advice.
It is the responsibility of the client(s) to have their fitness and physical condition checked by both a medical and dental professional prior to the expedition. If in the opinion of the expedition leader, the health of the client(s) is at risk, the course/expedition leader is entitled to authorise immediate evacuation and repatriation, and Maddog Adventures will be entitled to recover any costs incurred.
The final balance payment for the event will need to be paid 1 month prior to departure. Maddog Adventures will send a request for payment via PayPal invoice or a request for a further Bank Transfer. If the event doesn’t meet the minimum number of clients then regretfully, the event will be cancelled and any deposit paid will be refunded in full. If any other payment terms are to be made such as part payments on request of the client, these will be discussed.
Insolvency or cancellation by Maddog Adventures
In the unlikely event that Maddog Adventures becomes insolvent all monies will be refunded in full. In the event that Maddog Adventures cancels an expedition, all monies will be refunded in full, or if preferred transferred as a deposit for another expedition of the same cost.
Maddog Adventures reserves the right to cancel any expedition for which there is not enough clients to make the expedition economically viable.
However, if Maddog Adventures cancellation is due to force majeure, any reasonable expenses Maddog Adventures may have incurred will be deducted from the client’s refund. Maddog Adventures does not accept liability for any loss arising from cancellations including non-refundable or penalty-carrying airline tickets, special clothing and equipment, visa, passport and vaccination fees, or other expedition-related expenses. Please note that it is the client(s)’s own responsibility to protect themselves against airline and travel agency cancellation to and from the assembly point by taking out adequate travel insurance.
Inclusions and exclusions
Maddog Adventures will provide all the arrangements and services as detailed in the expedition briefing pack, from and to the assembly point in the host country. The expedition fee does not include travel to and away from the assembly point. It is the responsibility of the client(s) to make their own way to the assembly point in time for the advertised meeting date and time.
Maddog Adventures insists on punctuality and cannot accept liability for any loss arising from failure to arrive at the assembly point on time. The published fee includes all travel from and to the assembly point · all accommodation and base camp facilities ·meals and provisions at fixed camps · access to specialist equipment · the services of local guides · the services of the expedition leaders · any other services or goods specifically mentioned in the course description / expedition briefing pack. The published fee does not include visa and vaccination costs · personal travel insurance · additional drinks, food, in transit telephone calls · airport taxes payable in host countries · private trips and excursions · anything else not specifically included.
All communal and group equipment such as tools, group shelters, cooking equipment, expedition medical kit etc. will be provided by Maddog Adventures. The client(s) will receive full training for any equipment they are likely to use. The client(s) will need to provide their own clothing and personal equipment. A detailed list of personal clothing and equipment required will be sent as part of the expedition briefing pack. Damage or loss to any equipment belonging to Maddog Adventures caused by carelessness, negligence or improper use will be charged appropriately and reasonably to the client(s) responsible for the loss or damage. Depending on the circumstances the client(s) may be able to recover this loss from their travel insurance.
Changes to this agreement
When making an application to join an expedition the client(s) confirms that they have read and understood all the terms and conditions above and agrees to abide by them. Maddog Adventures reserves the right to update the Terms & Conditions at any time, without notice.
In the unlikely event we have to evacuate you from the jungle it must be understood your safety and that of the expedition members comes above your personal equipment. Some may be left or destroyed if needed. We advise ensuring your insurance covers your equipment should such a situation arise.